FAQ
At DAttireuk, we want to ensure a smooth shopping experience. Below are answers to some of the most common questions about our products, shipping, returns, and more.
Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options displayed at checkout.
Can I change or cancel my order after placing it?
Once an order has been placed, it is processed quickly. If you need to make changes, please contact us at support@dattireuk.com as soon as possible. While we will do our best to assist, changes are not guaranteed.
Shipping & Delivery
How long does shipping take?
• Standard Shipping (UK): Free, delivered within 3-5 business days
• Express Shipping (UK): £6.95, delivered within 1-2 business days
• International Shipping: Delivered within 5-7 business days (fees calculated at checkout)
Do you offer free shipping?
Yes, standard UK shipping is free on all orders.
How do I track my order?
Once your order has been shipped, you will receive an email with tracking details. You can track your package using the provided link.
Do you ship internationally?
Yes, we ship worldwide. Shipping fees and delivery times vary by location and will be calculated at checkout.
Will I have to pay customs fees for international orders?
Customs fees, taxes, and import duties may apply and are the responsibility of the customer. We recommend checking your country’s customs policies before placing an order.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of receiving your order, provided the item is in its original condition, unworn, and with all tags attached.
How do I request a return?
To initiate a return, contact us at support@dattireuk.com with your order number and reason for return. We will provide instructions on how to send the item back.
Do you offer refunds?
Yes, refunds are processed once we receive and inspect the returned item. Please allow up to 5-7 business days for the refund to reflect in your account.
Can I exchange an item?
At this time, we do not offer direct exchanges. If you need a different size or item, please place a new order and return the original item for a refund.
Product Authenticity
Are your products authentic?
Yes, we guarantee that all products sold at DAttireuk are 100% authentic and sourced from trusted, vetted suppliers. We offer verification support, including Certilogo checks for brands like C.P. Company and Stone Island.
Contact & Customer Support
How can I contact customer support?
You can reach us via:
• Email: support@dattireuk.com
(Monday – Friday, 9:00 AM – 5:00 PM UK time)
Where can I find updates on new arrivals and promotions?
Follow us on:
• Instagram: @DAttireuk
• Facebook: DAttireuk
If you have any other questions, feel free to reach out—we’re happy to help!